Welcome to Immanuel Immigrations

Refund and Cancellation

Refund and Cancellation

  • The refund are only for the full service fee paid and not for the partial amount paid in small installments as per client’s request. Refunds are applicable only if the complete fee of the product is paid without any balance. Applicants would not be eligible for the refund percentage even if they haven’t paid the complete full service fee mentioned.
  • The immigration updates are at times are discounted based on future expectations and clients are registered in advance with us, i.e., before the actual qualification/s is announced to make sure that the quota system is met. It is pre-agreed that the client does acknowledge this and is ready to do so to cut the last minute rush and get ready as per all requirements by the time the immigration authorities declare them. If the client’s profile is not eligible after the announcement, client can choose to transfer to other options available if and only if eligible and noo refund in this stage as well.
  • The client understands and agrees that the total invoice amount (bill value) will include the IMMANUEL IMMIGRATIONS consultation fee and the applicable tax.
  • In case of rejection for any reason by the Immigration and Visa Authorities, IMMANUEL IMMIGRATIONS will not refund the amount as per stated in the agreement.
  • IMMANUEL IMMIGRATIONS will and is not responsible for any delay caused by third-party services such as Courier Services etc. based on external factors like these. In addition, clients cannot claim a refund of service charges in these cases where IMMANUEL IMMIGRATIOS DOES NOT HAVE CONTROL.
  • Clients should FULLY understand and agree that, under the Australian Immigration process, partner skills assessment result is subject to the decision of the concerned authorities, and IMMANUEL IMMIGRATIONS has no control on the outcome of the application.
  • IMMANUEL IMMIGRATIONS is and will not be responsible for refund of any fees or other amounts/charges which are paid to any Assessing Bodies, Immigration offices, Embassy/Consulate/High Commission in the event of the applicant not getting approval of visa/immigration, or in case of rejection or non acceptance of his/her application at any stage by any respective authorities. The registration/processing fees only includes the charges towards the services rendered by IMMANUEL IMMIGRATIONS and does not include any application or assessing fees. The applicant CLIENT agrees and will pay the entire additional fees, as applicable during the processing.
  • If the applicant has paid the money through a card service either online or any other mode, the client hereby agrees that he/she will not withdraw or cancel the transaction, or is not entitled to charge back the amount, without the knowledge of IMMANUEL IMMIGRATIONS. This includes CC Avenue except and any other mode as well otherwise following the norms of refund as mentioned in the agreement and the procedure prescribed by law prevailing at that time under the Jurisdiction of Hyderabad, State of Telangana.
  • If the applicant has paid the money through Credit Card or Net Banking or for that matter in any mode of payment, the applicant undertakes voluntarily that he will not dispute the payment or notify the designated bank for withhold or charge back, insisting that the bank to withhold or cancel the payment made to IMMANUEL IMMIGRATIONS by the applicant. The applicant further undertakes to inform his banker that the payment made to IMMANUEL IMMIGRATIONS is genuine and the transaction is an exception for his request to cancel or charge back the payment in his favor. This may also includes misuse and card loss cases either by him or through anyone else in particular. The applicant agrees to cooperate with IMMANUEL IMMIGRATIONS in this aspect in case IMMANUEL IMMIGRATIONS wishes to defend/represent the matter in their favor before any bank/authority.
  • The Service Charges by IMMANUEL IMMIGRATIONS have no reference to the market charges and are as per the company standards to which the client agreed. Any claims after the registration, like chargesbeing too expensive and such, would not be entertained or accepted and the applicant would have no right to contest the same as it was explained and informed and expressed through all the sources of information available , and the client has been informed before registering.
  • The applicant accepts and understand that the immigration process includes showing sufficientproof of funds, if applicable, which is unique for each country applied and the process/category for which applied. The applicant undertakes to meet such requirement as desired by the concerned immigration/other authorities, and failure to provide such funds by the applicant shall not make IMMANUEL IMMIGRATIONS liable for any refund of the service charges or in part thereof. In such cases, no refund request for service charges will be entertained or taken into consideration.
  • The client accepts and understands that all/any registrations for any countries before present client declaration agreement date, if any, with IMMANUEL IMMIGRATIONS would be nullified and void and no claim of the service or the fee can be claimed until IMMANUEL IMMIGRATIONS give it in writing.
  • In event of the visa rejected on the following grounds no refund will be processed.
    • If the applicants fail to attend the visa interview as requested by the immigration officer.
    • If the applicant does not be complaint and comply with the requirements of the Embassy or the Consulate.
    • Failure of the medical examination either not taken or has an health condition by client or his or her family members included in the application.
    • Failure to provide a genuine Police Clearance Certificate, which is not less than 3 months old or which is not provided as per the specific requirements of immigration offices.
    • Submission of fraudulent documents.
    • Client has a history prior violation of any immigration or visa law or any of his or her family members included in the application.
    • Not meeting the TAT of immigration office given and Late submission of any additional documents or information requested by the consulate or immigration officer at a later stage.
  • There is no refund if the client’s failure to get the required score in IELTS/French test to meet the eligibility criteria and as advised by the IMMANUEL IMMIGRATIONS.
  • There would be no refund if the client abandons and does not responds to calls & emailsfor his/her case within 3 months from the date of registration.
  • Non-communication with your Process Consultant whatsoever over call or email for a period of 3 months shall also be deemed abandonment.
  • The application or processing I.e. visa application & resident permanent right fee paid to visa authorities or any other institution is the liability of the client, is not, and will not be included in the service charges at all. IMMANUEL IMMIGRATIONS will not entertain requests of any claim of refund in case of rejection.
  • The client must submit, within 30 days, each and every document, forms, and facts that will make it possible for IMMANUEL IMMIGRATIONS to work on his/her documentation and make it submit-ready before the appropriate assessing/immigration authority. The client’s inability to do the same will only suggest that no recompense of the advisory/consulting fee offered to IMMANUEL IMMIGRATIONS is outstanding.
  • The client should inform and notify immediately IMMANUEL IMMIGRATIONS of each communication received by him/her from the processing visa office-in writing or through a phone-within a week of the receiving of such a message. Besides, the client shall notify and inform the said immigration consultancy of each communication, both, via written form and via phone-undertaken by the client, straight with the involved visa bureau not crossing a week or 7 days of such a contact. This means personal visits made to the visa office and spoke to visa officer, and/or inquiry made via phone to visa officer. The client’s inability to do the same will only suggest that no money back whatsoever is outstanding of any secretarial charges offered to IMMANUEL IMMIGRATIONS.
  • The client will and has to participate without in each interview, as and when needed by the concerned processing visa agency, at the place mentioned by the visa offices, and at his own cost, and swiftly follow each and every given order as given by the visa offices. The client’s inability and failure to do the same will only suggest that no refund whatsoever is outstanding of any secretarial charges offered to IMMANUEL IMMIGRATIONS.
  • If the application/petition is returned/rejected/delayed to an error in the application fee made to visa office or in the mode of payment, the applicant agrees not to apply on withdrawal of his application on this ground; as the payment and the mode of the payment to visa offices of application fee is the sole liability of the applicant.
  • It is and should be understood that submission of an application for immigration to visa office is never generic, standard and/or time bound. The concerned case officers may call for additional documents, at any given points of time due to changing requirements, and may request for submission of such additionaldocuments to the concerned immigration offices. Any request for the refund on these grounds will not be entertained or taken into consideration.
  • In an event wherean immigration law changes any time after you have signed an agreement, i.e., anytime during the processing of your application & due to this you (client) becomes ineligible to apply for the service you have signed up for, and you have paid the entire amount. IMMANUEL IMMIGRATIONS will refund a certain percent of IMMANUEL IMMIGRATIONS service fee paid. The refund will be processed in 30 working days after the client submits IMMANUEL IMMIGRATIONS Refund Claim Form to IMMANUEL IMMIGRATIONS. The client should enclose with the refund request form a copy of his receipt for payment made to IMMANUEL IMMIGRATIONS. Failure to enclose substantial proof of this will also make the client ineligible for the refund.
  • In an event where you have signed up for IMMANUEL IMMIGRATIONS services under the installment payment option with future date promised payments in part and the immigration law changes post signing this agreement or anytime during the ongoing process of your application, and due to this change of law, you are found to be ineligible to apply for the service you have signed up for. In this case, the client will not be entitled to any refund of any fees previously paid as the first installment or any part payment to IMMANUEL IMMIGRATIONS.
  • The client must also understand and accept that no refund or transfer of IMMANUEL IMMIGRATIONS fee to a friend or a relative will be done. In an event where he or she abandons or relinquishes his/her application or decides to opt out due to any reason during the proceedings after he/she signs-up.
  • The client must also understand and accept that no refund or adjustments whatsoever of IMMANUEL IMMIGRATIONS fee will be done in an event wherein he or she abandons or relinquishes the original or initial service/process he or she has signed-up for and decides to switch or change over to another service/process with IMMANUEL IMMIGRATIONS or opts for immigration to a different country.
  • The client will submit every needed information and papers, such as the English translations, in an agreed form as sought by IMMANUEL IMMIGRATIONS and the involved Visa Office. In case the furnished details are discovered to be inaccurate or fake or deficient, will not be entertained by the concerned Immigration authorities. However, IMMANUEL IMMIGRATIONS takes no responsibility whatsoever for negative impact on the result of the petition filed and the resulted rejection on this basis. No refunds shall be claimed by the client–either of the consulting charge or the amount paid to the government organizations under such situations.
  • IMMANUEL IMMIGRATIONS has the right to terminate/withdraw their services without refund of service fee if the applicanta) does not submit all required relevant documents within the stipulated and dealine of time from the date of his/her registration or signing up with us is normally within one month or at the max in 60 days and tries to malign the name of the company IMMANUEL IMMIGRATIONS in whatsoever manner, which tampers the functioning of the business or reputation and legal action will be taken under these delinquent acts by the client.
  • The client also agrees to submit all the documents including originals if required by the concerned assessing visa offices. If failed to do so then IMMANUEL IMMIGRATIONS is in no way responsible for the same. Hence, the client agrees that failure to submit documents cannot be a valid reason to claim a refund.
  • The client will pay all charges, whichhe/shehas to, to a variety of government and skills assessment bodies, language testing organizations such as but not restricted to the skills assessment costs, residency and applciation visa petition costs, the IELTS/French test, health tests, etc. These charges are strictly non-refundable and not adjustable by either any of the receiving visa offices or IMMANUEL IMMIGRATIONS, notwithstanding the final conclusion on the visa petition. A favorable decision on your application or conclusion is the sole discretion of the visa officer of the involved organization, even as the immigration consultancy exercises no control whatsever over the final DECISION at any phase of the visa petition. IMMANUEL IMMIGRATIONS has given no assurance whatever of a favorable appraisal or end result of the projected petition of the client in any phase.
  • The client is to surelyinform without fail to IMMANUEL IMMIGRATIONS about every information or documents pertaining to involving a change of housing/mailing address, educational/specialized credentials, change of marital status, service or company or change in company, newly born children or got involved in any police/unlawful case after the submission of the petition and while the processing is going on till the time of the decision of Permanent Residence Permit. The client’sInability or failure to do the same under any circumstances will only show that no refund at all is outstanding of any advisory charges paid to IMMANUEL IMMIGRATIONS.
  • As part of the eligibility the client will appear for an IELTS/French test and achieve a minimum required score in –reading, writing, speaking&listening–as appropriate(case by case it differs for him/her and as per the requirement of the Visa Issuing Authority/Assessment Body. The client fully realizes and understands that his application cannot be submitted–minus the necessary IELTS/French total–and no refund of the advisory/consulting services charge offered to IMMANUEL IMMIGRATIONS will be settled in a situation wherein he fails to attain and get the required IELTS/French total.
  • The client shall also make certain information that he/she is married or in any relationship which is acceptable to be considered as dependent–the spouse or the acceptable dependent/s appears for an IELTS/French test and offers a report with minimum score as is appropriate on the basis of the decided SERVICE LEVEL AGREEMENT with IMMANUEL IMMIGRATIONS. The client fully understands and agrees that his petition cannot be submitted and presented to with minus the needed IELTS/French points of the marital partner even while no compensation of the advisory/consulting charges given to IMMANUEL IMMIGRATIONS will be claimed or made in a situation, wherein he fails to receive the SERVICE LEVEL AGREEMENT prescribed IELTS/French total of the marital partner. The IELTS OR PTE test, together with the associated report, is MANDATE towards the documentation for wedded clients through the client may not ask for points for the qualifications of his partner.
  • By signing up and agreeing to the agreement terms to avail our services, the client cannot withdraw AT ANY POINT during the procedure because of own personal circumstances which may are changed your plan. It is unsatisfactory to consider or entertain any form of settlement. As a business with heavy investment, we cannot oblige requests for refunds once services have been provided for or when any part of the process has commenced.
  • The secretarial charges given to IMMANUEL IMMIGRATIONS does not comprise any amount owed to any Governmental organization, and to any language testing group or for any other reason, and will be restricted to the services and duties of the consultancy as duly set and decided under the SERVICE LEVEL AGREEMENT inked separately with the client.
  • The client will confirm to IMMANUEL IMMIGRATIONS in case he/she is keen to use the alternative services of a global authorized assignee (Embassy/Consulate/Language test conducting centers, health check conducting centers, etc.) and also make additional payments for such services to IMMANUEL IMMIGRATIONS, as duly
  • Arranged and decided under the SERVICE LEVEL AGREEMENT inscribedseparately with the client. Any payment will not contain any fees owed to such global authorized assignees (Embassy/Consulate/Language test conducting centers, health check conducting centers, etc.) and in allsituations, the fee will not be refund.
  • The client clearly accepts that he has been inform of the usual waiting durations/average processing time, as appropriate to his permit class, and further that such waiting durations/usual processing time solely depends upon the convenience of processing visa office/appraisal body. The client also fully acknowledgeand realizes that he will never have any claims whatsoever on any sort of refund of the charge made on or off-site, on the ground of the extended petition processing time periods.
  • IMMANUEL IMMIGRATIONS has not provided any sort of guarantee, suggestions or pledge on work or job assurance, following an approval for the permit and after landing for any given overseas country. No compensation will be claimed of any advisory/consulting/secretarial service charges offered earlier to IMMANUEL IMMIGRATIONS by the client on the ground that IMMANUEL IMMIGRATIONS has been unable to offer a job guarantee abroad.
  • In a situation,where in a clash/dispute in the matter of the payment made by a client to IMMANUEL IMMIGRATIONS towards the SERVICE LEVEL AGREEMENT duly inked with IMMANUEL IMMIGRATIONS. The responsibility of IMMANUEL IMMIGRATIONS, in case it arises and is outstanding, either monetary or otherwise–shall not surpass, and will be restricted to the charges offered to IMMANUEL IMMIGRATIONS as advisor/counselling/secretarial charges as part of the duly inked SERVICE LEVEL AGREEMENT.
  • Every country has a a cap which is a specific quota systemrquirements for each year, and hence the approval of Visa/Green Card/Permanent Residence is subject to the cap not reached for that year. The client may be eligible and still may not get the visa approved or will not abe able to submit the applciation due to cap or quota filled for that year. Failing to get a Visa//Permanent Residence because of the cap or quota limit cannot be a reason for claiming a refund, and client fully understands the same.
  • The service agreement amount written is for the full service as on the date of signing up and registering, and only applies and includes to an individual’s application. Any assumption of extended services to family or children are strictly not acceptable and will not be entertainedand the company will not be held responsible for these kinds of assumptions.
  • The client shall loyally reveal and inform to IMMANUEL IMMIGRATIONS before itself each and every detail specifics involving each and every case, existing or past, cases of wrong-doings and/or convictions, and insolvencies leveled against the clients and those who are dependent on him/her. If he does not reveal such details, and if some traces are found at a later stage of the processing, no refunds at all of the money given to IMMANUEL IMMIGRATIONS in question will be made.
  • IMMANUEL IMMIGRATIONS is and always will be bound to maintain confidentiality and privacy of a client information at all times. Accordingly, IMMANUEL IMMIGRATIONS takes reasonable steps to protect personal information collected by IMMANUEL IMMIGRATIONS from misuse and loss and from unauthorized access, modification or disclosure. IMMANUEL IMMIGRATIONS may use and disclose the client’s (and if applicable, the client’s family’s) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes as well which are related to primary purpose and in other circumstances or situations as authorized by the Privacy Act. In general, IMMANUEL IMMIGRATIONS will disclose the client’s personal information for the following purposes:
  • To conduct our business;
    • for provide and marketing our services;
    • for communicating with the client;
    • To always comply with our legal obligations and
    • To helping us in managing and improving our services
  • Any fees paid to IMMANUEL IMMIGRATIONS are for the provision of services listed on IMMANUEL IMMIGRATIONS’ website. Unless otherwise stated, all fees are quoted in Indian Rupees. You i.e. client will be responsible for paying all fees and applicable taxes associated with our services using one of our accepted and available payment methods.
  • IMMANUEL IMMIGRATIONS is not a part of any government authority/organization or embassy which means it is not affiliated to any Government organisations. We are a sole proprietor firm company and we do not have the authority or are authorized to grant you a any visa. We can only assist and advise people who want to immigrate or travel to destination country of clients own choice. Please make a note that the final decision on all visa applications rests and will be in control of the relevant government departments which process immigration applications in their respective countries.
  • Our agreements or contracts with clients are drawn on the substratum of trust, sincerity, and security, and each option is written andspelledout clearly. Our terms are transparent and there is nothing hidden.
  • The client agrees and acknowledges that the company does not suggest or force any services of visas etc. and the declares or pronouncement of a particular service for visas etc. is client’s own individual decision and cannot be at any time assumed to be a company judgment.
  • IMMANUEL IMMIGRATIONS does marketing all the products and educates by informing all clients about the opportunities without any external pressure to have decided on this service of visas etc.
  • The applicant or client has noticed all the above all deliverables in detail, agrees, and continues to adhere and cling to all the terms and conditions of signing/acknowledging this agreement.
  • IMMANUEL IMMIGRATIONS is operational and controlled in India with its registered office at Hyderabad, Telangana. The laws of the Government of India and the State Government of Telangana will govern the validity, interpretation, and performance of this Agreement. The applicable courts in Hyderabad, Telangana alone shall have jurisdiction to seek any dispute between the company and any person emerge out of any issue concerning the company.
  • Charge Back (card refund):
    • It is agreed and understood by the client that she/he knows that IMMANUEL IMMIGRATIONS will dispose its employees and utilize other infrastructures for providing services to the client by spending considerable amounts of money. Irrespective of the result of the application, the client hereby undertakes that he will not claim a refund of the fees and charges paid to IMMANUEL IMMIGRATIONS.
    • The client hereby agrees and understands fully that the deliverables of the service signed up for, and hence will not initiate a chargeback (card refund) (applicable only for Card Payments).
  • For further details, please Reach out to us on +91 9703582888 or you can e-mail us on info@IMMANUEL IMMIGRATIONS.com. One of our representatives will get back to you at the earliest.